"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work but he is the purpose of it. He is not an outsider of our business but a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so”
- Mahatma Ghandi
"By 2020, customer experience will overtake price and product as the key brand differentiator. Customers will place more emphasis on the experiences a company delivers
to create a competitive advantage."
- Walker Research Customer 2020 Report
Marvin Hightower Enterprises delivers cost-effective, customer service skills training programs. We are customer satisfaction specialists, passionate about helping organizations competitively differentiate themselves by providing exceptional customer care.
Our flagship product is the MyCSATTM (Customer Satisfaction) Customer Service Skills Training Program. This program imparts critical skills that help companies, organizations and individuals ensure excellence in the customer care process. We partner with clients to deliver customer experiences that exceed expectations.
See the Services section of our website to learn more about the MyCSAT Customer Service Skills Training Program. There you will find information about the program’s key goals, training methodology and benefits.